Support
Long term relationships, long term customers…
The most significant tenet of Harris’ corporate philosophy focuses on building and maintaining customer loyalty. Perhaps the most critical component of customer loyalty is the professionalism with which our support staff addresses your needs throughout the implementation process and beyond. To that end, Harris employs a team of highly knowledgeable software support analysts to provide you with unparalleled customer support. At Harris, we strive to provide you with long-term benefits by supplying consistent customer service that exceeds expectations. Long term relationships, long term customers- it’s our goal and our commitment to you.
Harris Support Services…
Harris offers on-line e-Support 24/7, including interactive Q & A’s, timely software releases, departmental communications, direct access to call status & history, product documentation and an in-depth knowledge base. This is in addition to toll-free telephone support,
Harris offers the following software support services through our software maintenance program:
- Unlimited telephone support on our toll-free support hotline,
- Online support via e-Support provided 24/7
- New software enhancement program
- Periodic updates and releases
- Introductory software maintenance period free of charge
- E-mail support
eSupport, is our Internet-based support, which provides customers the ability to directly create a support incident that is automatically logged to our help desk. The Harris web site also offers clients the option to create and search all incidents (past and current) that have been logged by their organization to determine their status.